We have extensive experience in OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing).  We can customize products based on your requirements, including:
● Branding (Logo, packaging, user manuals)
● Design and color variations
● Voltage and plug specifications (110V/120V, 220V/240V)
● Feature sets and control panels
● Packaging
We produce the product for top tier brands both domestic and abroad
 

Our company has established EMC (Electronic Interference) laboratory, energy efficiency laboratory, safety regulation laboratory, material testing laboratory, reliability and environmental laboratory, and has passed relevant standard certifications such as ISO9001:2015 quality system certification and ISO14001:2015 environmental system certification.  

Our products are designed to meet the highest international safety and quality standards. We hold and can provide products with the following certifications:
● CE: For European markets
● RoHS: Restriction of Hazardous Substances (EU)
● CB Scheme: International Certification based on IEC standards
● EMC: Electromagnetic Compatibility
● LVD: Low Voltage Directive
● REACH: (EU)
● ETL: For the US market
● SAA: For the Australian market
Other specific certifications can be obtained upon request for large orders.

Your Global Partner for Premium Induction Cookers & Electric Ceramic Hobs
Welcome to our FAQ! Here, you'll find answers to the most common questions about partnering with us for your induction and electric ceramic hob needs. We are committed to transparency, quality, and building successful long-term relationships with our clients worldwide.

A. About Our Company & Products
1. What types of products do you specialize in?
We are a leading manufacturer and exporter specializing in a wide range of induction cookers and electric ceramic hobs. Our product portfolio includes:
● Single and double burner portable units
Built-in kitchen hob modules (2-5 zones)
● Commercial-grade induction cooktops for restaurants and catering
● Models with various power levels, designs, and smart features.
2. What is the difference between an induction cooker and an electric ceramic hob?
·Induction Cooker: Uses electromagnetic energy to heat the cookware directly. It is highly energy-efficient, offers rapid heating, and remains cool to the touch around the cooking zone. It requires ferromagnetic cookware (e.g., cast iron, magnetic stainless steel).
·Electric Ceramic Hob: Uses halogen or radiant heating elements under a glass-ceramic surface. It heats the surface, which then transfers heat to the cookware. It heats up and cools down slower than induction and works with all types of cookware.
3. Can you produce products according to our specifications (OEM/ODM)?
Absolutely. We have extensive experience in OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing). We can customize products based on your requirements, including:
● Branding (Logo, packaging, user manuals)
● Design and color variations
● Voltage and plug specifications (110V/120V, 220V/240V)
● Feature sets and control panels
● Packaging
Please contact our sales team to discuss your specific customization needs.

B. Orders & Shipping
4. What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 units per Model. However, we understand the need for flexibility, especially for new partnerships or sample orders. We are open to discussing lower quantities for initial trial orders. For large projects or customized models, the MOQ may vary.
5. What are your payment terms?
We offer secure and flexible payment terms to accommodate our global clients:
● T/T (Bank Transfer): 30% deposit, 70% balance against copy of Bill of Lading.
● L/C (Letter of Credit): Acceptable at sight for reputable banks.
● Other terms (e.g. PayPal) can be discussed for smaller sample orders.
6. What is your typical lead time for production?
Our standard lead time is 25-35 days after order confirmation and receipt of deposit. This timeframe may vary depending on the order quantity, customization complexity, and current production schedule.
7. Which countries do you export to?
We have a strong global export network and ship to North America, Europe, Australia, the Middle East, Africa, and Asia. We handle all necessary export documentation and have experience with the specific certification requirements of these regions.
8. Do you supply samples? Can we get a sample before placing a bulk order?
Yes, we encourage sample orders to verify quality and suitability. Samples are available for a fee, which is generally credited against your future bulk order. Shipping costs for samples are borne by the client.

C. Quality & Certification
9. What is your quality assurance process?
Quality is embedded in every step of our process:
● Incoming QC: All raw materials and components (e.g., IGBT modules, glass-ceramic panels, microchips) are sourced from reputable suppliers and inspected upon arrival.
● In-Process QC: Our production lines have multiple checkpoints where technicians monitor assembly, functionality, and safety.
● Pre-Shipment Inspection (PSI): Every batch undergoes a rigorous final inspection. We test for performance, safety, leakage, insulation, and aesthetic appearance. We can provide inspection reports upon request.
10. What is your warranty policy?
We offer a standard 12 to 24-month warranty from the date of shipment for all our products. The warranty covers defects in materials and workmanship under normal use. Our after-sales team will guide you through any claim process.

D. After-Sales Support
11. How do you handle product returns and complaints?
We have a structured process to ensure customer satisfaction:
● Complaint Receipt: Any complaint is logged and acknowledged within 24 hours.
● Analysis: Our technical team investigates the issue (often requiring photos/videos).
● Solution: We provide a solution, which may include sending replacement parts, providing technical guidance, or, in rare cases, product replacement. Our policy is designed to be fair and efficient for our partners.
12. Do you provide technical support and marketing materials?
Yes. We support our partners with:
● Technical Support: Access to technical manuals, troubleshooting guides, and direct support for your team.
● Marketing Materials: We can provide high-resolution product images, specification sheets, brochures, and video content to assist in your sales and marketing efforts.
 

Get in Touch
We hope this FAQ has answered your questions. For more detailed quotations, catalogs, or to discuss a potential partnership, please do not hesitate to contact our sales team.
Email: lorna@jomola.com
Website: www.jomola.com
Tel: +86 13450542963

Let's build a successful business relationship together!
Innovation Cooked to Perfection